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Refund Policy

Last updated: July 4, 2026

1. Overview

BidRank.pro offers subscription-based access to our AI-powered federal contracting tools. All subscription fees are processed through FastSpring, our authorized payment processor. This Refund Policy explains the circumstances under which refunds may be issued. By subscribing to our Service, you acknowledge and agree to the terms outlined below.

2. Subscription Fees Are Non-Refundable

Monthly subscription fees are non-refundable once charged. This is because our Service provides immediate access to digital tools, AI analysis credits, and resource library features upon payment. We are unable to recover costs associated with provisioning your account and providing access to the Service for the billing period.

3. Free Trial

New users receive a 3-day free trial with no credit card required to start. During the trial period, you may explore the platform and use limited features at no cost. If you choose not to continue, simply let the trial expire or cancel before the trial ends. No charges will be made during the trial period.

4. Cancellation

You may cancel your subscription at any time from your account settings. Upon cancellation, your access to paid features continues until the end of your current billing period. No prorated refunds are issued for the remaining days in a billing period after cancellation. For example, if you cancel on day 5 of a 30-day billing cycle, you will retain access for the remaining 25 days but will not receive a refund for those days.

5. Service Credits

BidRank.pro offers a Service Credit Promise for qualifying users. If you complete at least 5 RFP analyses and book at least 2 paid consultations through the platform within your first 90 days, and you do not have at least 3 qualified opportunities in your tracked pipeline by day 90, we will extend your subscription by 1 month at no charge. This is a service credit, not a refund, and is subject to the conditions described on our pricing page. To request a service credit, contact support@bidrank.pro within 10 days of your 90-day anniversary.

6. Billing Errors

If you believe you have been charged incorrectly, please contact us at billing@bidrank.pro within 30 days of the charge. We will investigate the matter and, if we determine an error occurred, we will issue a correction or refund. Claims submitted more than 30 days after the charge may not be eligible for review.

7. Account Suspension by BidRank.pro

If we suspend or terminate your account due to a violation of our Terms of Service, no refund will be issued for the remaining portion of your billing period. If we suspend or terminate your account for reasons other than a Terms violation (e.g., a service-wide outage affecting all users), we will provide a prorated credit to your account for the affected period.

8. How to Request a Refund or Credit

To request a refund or service credit, contact our support team:

  • Email: support@bidrank.pro
  • Subject line: "Refund Request — [Your Account Email]"
  • Include: your account email, the charge in question, and the reason for your request

We will respond within 5 business days.

9. Contact

If you have questions about this Refund Policy, contact us at:

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